Lead Family Support Specialist

Program: Empowering Families Program

Summary: Under the direct supervision of the Project Director, the Lead Family Support Specialist will be responsible for supervising a team of Family Support Specialists providing quality case management and support services to Empowering Families Program participants. This includes the planning, coordinating, and monitoring of caseloads, benchmarks, case files and relationship management between Family Support Specialists and participants. As needed, they will provide consultation and coaching to staff who are managing the various needs of couples such as housing, education, substance abuse, career development, mental health, etc. The Lead Family Support Specialist will carry a caseload and be expected to develop individualized case management plans, identify and reduce client barriers, follow up with clients to ensure participation in program services, provide referrals to other agencies within the community, and document their service contacts. They will also be expected to follow all policies for the agency and the Empowering Families Program, including federal grant guidelines.

Requirements: Bachelor’s degree in Human Services Field or similar required, Masters preferred.

  • Two years of experience in human service or related field required with case management.
  • Two years experience preferred of working with individuals from diverse backgrounds (including low-income populations).
  • Certification and/or licensure:  none required
  • Ability to work a flexible schedule, as needed, including nights and weekends and more than 40 hours each week
  • Must be able to maintain confidentiality regarding clients and agency busines
  • Bilingual English-Spanish strongly preferred

Partial List of Skills and Qualifications:

  • Knowledge or experience in case management
  • Excellent interpersonal skills
  • Ability to work under pressure and with deadlines
  • Maintain accurate and timely documentation
  • Computer skills and familiarity with service contact document software
  • Ability to maintain a positive relationship between program staff and community
  • Must have own transportation, a valid Texas driver’s license and auto liability insurance
  • Experience working with individuals from diverse backgrounds and knowledge of cultural competency
  • Supervision experience
  • Ability to communicate in a strengths based and trauma informed manner

Hours: Full-time with ability to work evenings and weekends as needed. Minimum of 40 hours per week.

Salary: Negotiable

Please submit resumes to Stephanie Warren at swarren@theparentingcenter.orgInclude cover letter, salary requirements and specify the position for which you are applying.

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